Privacy Policy

Privacy Policy

At Oud Al Abraj India (oudalabrajindia.store), we are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use and protect your data.

Last Updated: April 2026

Information We Collect

• Personal Information: Name, email address, phone number and delivery address when you place an order
• Payment Information: We do not store card or payment details — all payments are processed by secure third-party gateways (Razorpay, PayU)
• Device & Usage Data: IP address, browser type, pages visited and time spent on our website
• Communication Data: Messages you send us via email, WhatsApp or contact forms
• Cookies: We use cookies to improve your browsing experience and remember your preferences

How We Use Your Information

• To process and fulfil your orders and send order confirmations and tracking updates
• To provide customer support and respond to your queries
• To send you promotional emails and offers (only if you have opted in)
• To improve our website, products and customer experience
• To prevent fraud and maintain the security of our platform
• To comply with legal obligations under Indian law

Data Sharing

We do not sell, rent or trade your personal information to third parties. We may share limited data only with:

• Courier Partners (Delhivery, Blue Dart, Shiprocket) — for order delivery purposes only
• Payment Gateways (Razorpay, PayU) — for secure payment processing
• Legal Authorities — if required by law or court order

Your Rights

• Right to access the personal data we hold about you
• Right to request correction of incorrect or incomplete data
• Right to request deletion of your personal data
• Right to opt out of marketing communications at any time
• Right to data portability — request a copy of your data

Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. These help us understand how you use our site and personalise content. You can control cookie preferences through your browser settings. Disabling cookies may affect some features of our website.

Data Security

We implement industry-standard security measures including SSL encryption, secure servers and regular security audits to protect your personal information. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.